Privacy Policy

Last Updated: November 2025

1. Who We Are

Irish Transfer is a luxury chauffeur service provider operating in Ireland. Our contact details are:

• Business Name: Irish Transfer
• Address: 605 Cratloe Suits, Ennis Road, Limerick, co. Limerick, Ireland
• Registration Number: 708964
• Email: info@irishtransfer.com
• Phone: +353 89 478 3880

2. What Information We Collect

2.1 Information You Provide to Us

When you book our services or contact us, we collect:

• Contact Information: Name, email address, phone number
• Booking Details: Pickup and drop-off locations, date and time, number of passengers
• Travel Information: Flight numbers (for airport transfers), special requirements
• Payment Information: Processed securely through Stripe (we do not store your card details)

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• Website Usage Data: Pages visited, time spent on site, referring websites
• Device Information: Browser type, IP address, device type
• Location Data: Approximate location based on IP address

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide your chauffeur service, coordinate pickups, and communicate with you
• Payment Processing: To process your payment securely through our payment provider
• Customer Service: To respond to your inquiries and resolve any issues
• Service Improvement: To understand how our website is used and improve our services
• Legal Compliance: To comply with legal obligations, including tax and accounting requirements
• Marketing: With your consent, to send you information about our services (you can opt out anytime)

Legal Basis: We process your data based on:

• Contract performance (to provide your booked service)
• Legal obligation (tax and accounting requirements)
• Legitimate interest (improving our services, fraud prevention)
• Consent (for marketing communications)

4. Third-Party Services We Use

4.1 Stripe (Payment Processing)

We use Stripe to process payments securely. Stripe is PCI-DSS compliant and your payment information is encrypted and stored on Stripe’s secure servers. We never store your full card details on our systems.

Stripe Privacy Policy: https://stripe.com/privacy

4.2 Google Analytics

We use Google Analytics to understand how visitors use our website. This service uses cookies to collect information such as:

• Pages you visit and time spent on each page
• How you arrived at our site
• Your approximate location (city/country level)
• Your device and browser type

Google Analytics anonymizes your IP address before storing it. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Analytics Privacy Policy: https://policies.google.com/privacy

4.3 Google Maps

We use Google Maps to display routes and calculate distances for your journey. When you use the booking form, Google may collect your IP address and location data to provide map functionality.

Google Maps Privacy Policy: https://policies.google.com/privacy

5. How We Protect Your Data

We take data security seriously and implement appropriate measures to protect your information:

• Secure HTTPS encryption for all data transmission
• Regular security updates and monitoring
• Limited access to personal data (only authorized staff)
• Secure payment processing through PCI-DSS compliant Stripe
• Regular backups stored securely

6. Data Retention

We retain your personal data for the following periods:

• Booking and Payment Records: 7 years (required for tax and accounting purposes)
• Customer Communication: 2 years after your last interaction
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)

After these periods, data is securely deleted or anonymized.

7. Your Rights Under GDPR

As a data subject in the EU, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at info@irishtransfer.com. We will respond within 30 days.

8. International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). When we use third-party services (such as Stripe or Google), data may be transferred to countries outside the EEA, but only to providers who ensure adequate data protection measures compliant with GDPR.

9. Cookies

We use cookies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending you an email notification (for material changes)

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:

• Website: www.dataprotection.ie
• Email: info@dataprotection.ie
• Phone: +353 (0)761 104 800